Frequently Asked Questions

Customer Care

  • You may contact us via phone at 1-888-342-5359
  • We are available Monday to Saturday, excluding US holidays.
    • 10:00 AM to 8:00 PM Eastern Time
    • 9:00 AM to 7:00 PM Central Time
    • 8:00 AM to 6:00 PM Mountain Time
    • 7:00 AM to 5:00 PM Pacific Time
  • You can also email at We will respond to an email inquiry within 2 business days.


  • To provide reliable delivery, we offer FedEx Ground®, FedEx 2Day®, and FedEx Standard Overnight®, depending on your needs.
  • Expedited orders placed for 2:00 PM Eastern will be shipped the same day, Monday to Friday, excluding US holidays
  • Orders can be shipped to any address in the 50 United States, excluding PO Boxes. Currently, we do not ship internationally.
  • All products are shipped from our fulfillment partner in Kentucky.

Payment & Fees

  • We accept American Express, Visa, MasterCard, and Discover for order payment.
  • Shipping fees are calculated automatically based on the type of service and destination.
  • Sales tax will be collected, where applicable, and automatically added in checkout.

Gift Options

  • Feel free to send our items as a gift.  No prices are shown on the packing slip included in the box.
  • We do not currently offer gift wrap or personalization/engraving of items in our shipments.


  • Since we start processing your order right way, we regretfully cannot accept cancelations after order placement.


Let's Connect

George Dickel values and respects your privacy. You can unsubscribe at any time.